GlossaryEN1 min readUpdated: Jun 18, 2026

NCTS technical fault

An NCTS technical fault is a malfunction within the system infrastructure itself, not an error in the declarant's input.

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Last updated: 18 June 2026Published: 27 January 2026

Source: https://ec.europa.eu/taxation_customs/businesses/ncts_en

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Passar Hub: Everything on the new Swiss customs system

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Definition & Explanation

An NCTS technical fault is a malfunction within the system infrastructure itself, not an error in the declarant's input. This includes server outages, connectivity failures between customs offices and the central NCTS data centre, message-routing processing errors, or defective system responses that prevent transit declarations from being correctly processed or delivered. Unlike field errors, the cause lies on the system side; the declarant cannot resolve the issue through data corrections. Technical faults require intervention by the responsible IT administration or the national NCTS helpdesk, and a prolonged outage may necessitate fallback to paper-based transit procedures.

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⚡ Current 2026

Passar Hub: Everything on the new Swiss customs system

Passar replaces E-dec and NCTS. Passar 1.0 (export) is live, Passar 2.0 (import) starts from Q2 2026. Roadmap, ePortal registration, deadlines and FAQ — all on one page.

Passar 1.0Passar 2.0 → Q2 2026Passar 3.0 → Q2 2027

Passar Hub →Declar Info

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NCTS technical fault

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Passar Hub: Everything on the new Swiss customs system

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