GlossaryEN1 min readUpdated: Jun 24, 2026
Insurance Adjuster for Freight Claims
An insurance adjuster for freight claims is a qualified professional appointed by the insurer to investigate transport damage, establish the cause of loss, assess the financial impact, and recommend a settlement figure.
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Source: https://www.investopedia.com/terms/f/freight-claims.asp
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Definition & Explanation
An insurance adjuster for freight claims is a qualified professional appointed by the insurer to investigate transport damage, establish the cause of loss, assess the financial impact, and recommend a settlement figure. The investigation covers physical inspection of the damaged cargo, review of bills of lading, air waybills, commercial invoices, and photographic evidence, as well as specialist expert reports where the damage is complex. Not to be confused with an average adjuster, whose role is confined to apportioning general average contributions under maritime law. In day-to-day freight operations, the adjuster acts as the neutral intermediary between insurer, shipper, and carrier—building the factual and documentary record on which a defensible claim settlement rests.
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