GlossaryEN1 min readUpdated: Jun 26, 2026
claims process
When a shipment arrives damaged, short, or significantly delayed, the claims process begins: the structured procedure for filing and settling compensation claims against a carrier, freight forwarder, or insurer.
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Source: https://www.investopedia.com/terms/c/claims-process.asp
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When a shipment arrives damaged, short, or significantly delayed, the claims process begins: the structured procedure for filing and settling compensation claims against a carrier, freight forwarder, or insurer. The first step is documenting the loss or damage through photographs, weight records, and inspection reports, followed by submission of a formal notice of claim within the deadline set by contract or applicable law. The carrier or insurer then investigates liability and either accepts or disputes the claim. Once the extent of loss is assessed, a settlement is paid or the claim is formally denied. Deadlines are often tight and vary by transport mode and governing law — for example, the CMR Convention for road freight and the Montreal Convention for air cargo — and missing them can extinguish the right to compensation entirely.
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