GlossaryEN1 min readUpdated: Jun 19, 2026
Claim Handling
Claim handling is the structured process by which losses, damages, or shortfalls in a shipment are assessed, verified, and financially settled.
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Source: https://www.cips.org/en/resources/glossary/claim-handling/
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Claim handling is the structured process by which losses, damages, or shortfalls in a shipment are assessed, verified, and financially settled. It begins with the claimant's formal notice of loss and proceeds through document review—bills of lading, air waybills, survey reports, insurance certificates—to liability apportionment and final payment. Freight forwarders, carriers, and insurers each play defined roles depending on the contractual liability regime in place. Thorough documentation at the point of delivery is the single most effective way to accelerate settlement and prevent disputes. Claim handling is distinct from the legal enforcement of claims, which involves formal legal proceedings when voluntary settlement fails.
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