GlossaryEN1 min readUpdated: Jun 16, 2026
Cargo Claims Handling
Cargo claims handling is the structured process by which carriers, freight forwarders and insurers respond to notifications of loss, damage or delay affecting goods in transit.
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Source: https://www.iata.org/en/programs/cargo/claims-management/
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Definition & Explanation
Cargo claims handling is the structured process by which carriers, freight forwarders and insurers respond to notifications of loss, damage or delay affecting goods in transit. The investigation relies on transport documents – bill of lading, air waybill, delivery note – combined with inspection reports and policy terms. In ocean freight, the Hague-Visby Rules commonly define the liability framework; air cargo claims fall under the Montreal Convention. Once liability exclusions and coverage limits have been assessed, the responsible party accepts or rejects the claim. Complete documentation from the point of damage discovery through to final settlement is essential for all parties to defend against recourse claims.
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