Mandatory escalation

The process of elevating a customer or supplier claim to a higher level of authority within an organization when initial handling does not resolve it.

Process of escalating an issue to the country level within a supply chain, e.g., to authorities, customs, or national logistics management, when cross...

The process of elevating a claim within an organization to higher levels of authority when the initial handling or resolution is unsatisfactory or unr...

Process by which reported damage in logistics incidents is escalated to higher levels of management to ensure timely investigation, accountability, co...

An escalation matrix is a structured framework that defines escalation levels, responsible roles, notification paths, response times, and responsibili...

A contractual or organizational obligation to promptly report or escalate relevant issues, disruptions, or deviations from agreed service levels to hi...