escalation matrix

An SLA escalation matrix is a structured, multi-tier process that defines how and when escalations are triggered when a service level agreement is bre...

A damage escalation matrix is a structured tool in logistics and supply chain management that defines how damages or incidents are reported, evaluated...

The process of elevating a customer or supplier claim to a higher level of authority within an organization when initial handling does not resolve it.

A policy or procedure in logistics/supply chain whereby an incident or disruption that is not resolved within a defined time frame must be automatical...

The process of elevating a claim within an organization to higher levels of authority when the initial handling or resolution is unsatisfactory or unr...

Process by which reported damage in logistics incidents is escalated to higher levels of management to ensure timely investigation, accountability, co...