Claims Escalation

The process of elevating a customer or supplier claim to a higher level of authority within an organization when initial handling does not resolve it.

An escalation clause in a contract that allows price or performance adjustments in response to specified triggers (such as cost increases, inflation, ...

The term refers to the process of reporting, communicating, and resolving delays, discrepancies, or issues in customs clearance by escalating them to ...

A contractual or organizational obligation to promptly report or escalate relevant issues, disruptions, or deviations from agreed service levels to hi...

An escalation matrix is a structured framework that defines escalation levels, responsible roles, notification paths, response times, and responsibili...

Process by which reported damage in logistics incidents is escalated to higher levels of management to ensure timely investigation, accountability, co...