ITIL Incident

Quelle: https://www.axelos.com/best-practice-solutions/itil/what-is-itil/incident-management

In the context of logistics and supply chain operations, an ITIL Incident is an unplanned disruption to normal logistics operations or a degradation in the quality of service, requiring investigation and resolution.

Related Terms

You might also be interested in these terms

ITIL

ITIL is a best-practice framework for IT service management. In logistics contexts, it means applying ITIL processes (e.g., incident, change, and serv...

Learn more

Port incident

An event that disrupts or threatens to disrupt port operations, including accidents, equipment failures, security breaches, environmental spills, labo...

Learn more

Airside Incident

An incident occurring in the airport's airside operations area, including security, safety, or operational events that affect aircraft movements, grou...

Learn more

Incident Ticket

An incident ticket is a document created to track and manage an issue or incident in logistics, supply chain, or transportation.

Learn more

customs incident

A customs incident is an event involving customs authorities during cross-border transport, such as inspections, seizures, or administrative actions r...

Learn more

Rail Incident Data

Structured information on events affecting railway operations, including accidents, disruptions, and damages, used for safety and performance analysis...

Learn more