In ITIL-based IT service management, a problem documents the unknown root cause of one or more incidents affecting IT services that support logistics operations such as warehouse management systems (WMS) or transport management systems (TMS).
Source: https://www.axelos.com/best-practice-solutions/itil/what-is-itil/itil-problem-management
Matching tools and partners
You might also be interested in these terms
Free · No password · Never a paywall. Weekly top news and facts from logistics.
Share your knowledge, ask follow-up questions, or add practical insights to this page. Every contribution is moderated before publication.