ITIL Problem

Quelle: https://www.axelos.com/best-practice-solutions/itil/what-is-itil/itil-problem-management

An ITIL Problem is a record used to identify and analyze the unknown underlying cause of one or more incidents affecting IT services that support logistics operations (for example WMS/TMS). The goal is to determine the root cause, implement workarounds if needed, and prevent recurrence through corrective and preventive actions.

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