ITIL

Quelle: https://www.axelos.com/best-practice-solutions/itil

ITIL is a best-practice framework for IT service management. In logistics contexts, it means applying ITIL processes (e.g., incident, change, and service desk management) to IT systems and services that support warehousing, transport, or supply chain processes to improve the quality, availability, and cost efficiency of IT services in logistics.

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ITIL Change

An ITIL Change is a formal proposal to modify an element of the IT infrastructure or IT services, approved, planned and implemented through the Change...

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ITIL Incident

In the context of logistics and supply chain operations, an ITIL Incident is an unplanned disruption to normal logistics operations or a degradation i...

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ITIL Problem

An ITIL Problem is a record used to identify and analyze the unknown underlying cause of one or more incidents affecting IT services that support logi...

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ITIL Configuration

In logistics and supply chain IT, an ITIL Configuration refers to the structured record (often in a CMDB) of assets, configurations, and relationships...

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ITIL Service Request

A formal user-initiated request for information, advice, a standard change, or access to an IT service, typically handled as part of ITIL Service Mana...

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