GlossaryEN1 min readUpdated: Jun 23, 2026

Freight Claim Processing

Freight claim processing begins the moment a shipper or consignee reports cargo loss or damage in transit.

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Last updated: 23 June 2026Published: 19 June 2025

Source: https://www.inboundlogistics.com/cms/article/freight-claims-101/

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Logistics Concept

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Definition & Explanation

Freight claim processing begins the moment a shipper or consignee reports cargo loss or damage in transit. The claimant submits key documents—bill of lading, photographic evidence, and repair or replacement estimates—whereupon the carrier or freight forwarder investigates the cause of loss and reviews applicable liability limits. A critical determination is exactly which phase of transit the damage occurred in—pre-shipment, in transit, or at delivery—since this directly affects which party bears the cost. Most major carriers maintain dedicated claim teams; resolution typically takes several weeks and depends on the completeness of the documentation provided. This process is distinct from freight insurance claim handling, which follows separate underwriting rules and is governed by the terms of the cargo policy.

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Freight Claim Processing

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Related Terms

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