GlossaryEN1 min readUpdated: Jun 26, 2026

Outbound Claim Management

A consignment arrives damaged, or goods are missing—this is where outbound claim management begins.

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Last updated: 26 June 2026Published: 27 January 2026

Source: https://resources.freightos.com/glossary/outbound-claims

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Logistics Concept

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Definition & Explanation

A consignment arrives damaged, or goods are missing—this is where outbound claim management begins. It is the structured process by which a shipper or freight forwarder pursues compensation from a carrier for loss or damage occurring during transit. The process covers thorough documentation of the loss or damage, assessment of carrier liability, and timely submission of formal claims within the notice periods prescribed by applicable conventions—such as CMR for road freight or the Montreal Convention for air cargo. Resolutions typically take the form of refunds, replacement shipments, or credit notes. The key distinction from inbound claim management is that here the shipper acts as the claiming party, not the consignee.

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Outbound Claim Management

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