When a customs authority processing thousands of border crossings daily finds that paper-based workflows and outdated IT are causing backlogs and error rates, customs modernization becomes the answer: it refers to the systematic overhaul of procedures, technologies, and organizational structures within customs administrations to speed up clearance while strengthening control.
Source: https://www.wcoomd.org/en/topics/capacity-building/instrument-and-tools/tools/safe_package.aspx
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