GlossaryEN1 min readUpdated: Jun 26, 2026
claim
A claim is the formal assertion of a defect or shortfall by a consignee or customer against the supplier, freight forwarder, or carrier – triggered by damage, short delivery, quality failures, or other contractual breaches.
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Source: https://www.duden.de/rechtschreibung/Beanstandung
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Definition & Explanation
A claim is the formal assertion of a defect or shortfall by a consignee or customer against the supplier, freight forwarder, or carrier – triggered by damage, short delivery, quality failures, or other contractual breaches. It must be submitted in writing, supported by documentation such as the delivery note, photographs, and a precise description of the defect or loss. Deadlines are critical: notification periods vary by contract type and governing law, and missing them can forfeit the right to compensation entirely. Depending on the outcome of the review, a claim may result in repair, replacement, credit note, or monetary settlement. Unlike a regulatory complaint or criminal filing, a claim is a civil-law instrument between contracting parties.
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