When a shipment involves multiple service providers—freight forwarder, customs broker, carrier, insurer—a Single Point of Contact (SPoC) consolidates all communication through one designated person or team, acting as the sole liaison for coordination, status updates, and issue resolution.
Source: https://www.cips.org/en-gb/knowledge/glossary/s/single-point-of-contact/
Matching tools and partners
You might also be interested in these terms
Verified forwarders, ranked by coverage and profile — premium capped at 10%.
Free · No password · Never a paywall. Weekly top news and facts from logistics.
Share your knowledge, ask follow-up questions, or add practical insights to this page. Every contribution is moderated before publication.