GlossaryEN1 min readUpdated: Jun 8, 2026
Service Supply Chain
Unlike goods-based supply chains focused on physical flows, a service supply chain operates fundamentally differently: service providers (logistics operators, freight forwarders, customs brokers, warehouse management providers) align their value creation directly with customer demand.
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Source: https://en.wikipedia.org/wiki/Service_supply_chain
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Logistics Concept
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Definition & Explanation
Unlike goods-based supply chains focused on physical flows, a service supply chain operates fundamentally differently: service providers (logistics operators, freight forwarders, customs brokers, warehouse management providers) align their value creation directly with customer demand. Delivery encompasses service design and quotation, execution of agreed activities (warehousing, transport, document handling, customs brokerage), and ongoing customer support. The defining characteristic is that services are typically non-storable; planned capacity must therefore translate directly into customer satisfaction.
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