Air Freight Service Level Agreement

Quelle: https://www.investopedia.com/terms/s/service-level-agreement-sla.asp

An Air Freight Service Level Agreement (SLA) is a formal contract between a shipper and an airline or freight forwarder that specifies the agreed performance standards for air cargo shipments. It typically covers transit and delivery times, service frequency, on-time performance, handling procedures, claims handling and remedies in case of non-compliance.

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