A service level agreement (SLA) is a written contract between a service provider and a client that sets binding, measurable performance targets—such as on-time delivery rates, response times, or document accuracy.
Source: https://en.wikipedia.org/wiki/Service_level_agreement
Tools that match this term
You might also be interested in these terms
Weekly: Top news, industry facts and insights from the world of logistics – free.
Share your knowledge, ask follow-up questions, or add practical insights to this page. Every contribution is moderated before publication.