Service Level Agreement

A legally binding agreement between two or more parties that establishes terms and obligations for logistics, supply chain, or transportation operatio...

A formal, written agreement between a service provider and a customer that defines the expected service levels (performance metrics, availability, res...

CPT (Carriage Paid To) is an Incoterm where the seller pays for carriage to the named destination. The 'service level' in CPT refers to the agreed qua...

A damages/service-level agreement defines the contractual service standards related to damaged goods handling, including notification, investigation, ...

A contractual agreement between a shipper and a carrier that defines performance metrics such as transit times, delivery punctuality, damage rates, an...

A performance KPI that measures how well a port delivers its services to customers, typically expressed as the percentage of shipments or containers p...