A Service Level Agreement (SLA) establishes contractually binding performance standards between a logistics service provider and the customer.
Source: https://en.wikipedia.org/wiki/Service-level_agreement
Tools that match this term
You might also be interested in these terms
Analyze all 11 Incoterms 2020: cost matrix, risk timeline, insurance gap detector and customs responsibility – free, no login required.
Weekly: Top news, industry facts and insights from the world of logistics – free.
Content reviewed and editorially cleared.
Share your knowledge, ask follow-up questions, or add practical insights to this page. Every contribution is moderated before publication.