This concept integrates customer relationship management into supply chain operations: logistics providers combine order processing, demand forecasting, planning and physical delivery with customer-focused service elements (post-delivery support, real-time tracking, proactive communication).
Source: https://en.wikipedia.org/wiki/Supply_chain_management
Matching tools and partners
You might also be interested in these terms
Free · No password · Never a paywall. Weekly top news and facts from logistics.
Content reviewed and editorially cleared.
Share your knowledge, ask follow-up questions, or add practical insights to this page. Every contribution is moderated before publication.