Warehouse operations teams apply this metric to gauge picking and fulfillment accuracy: the complaint rate captures the percentage of orders with defects—such as picking errors, damage from storage handling, wrong quantities, or incomplete shipments—relative to total orders processed in a defined period.
Source: https://www.inboundlogistics.com/cms/article/12-kpis-for-effective-warehouse-management/
Tools that match this term
You might also be interested in these terms
Weekly: Top news, industry facts and insights from the world of logistics – free.
Share your knowledge, ask follow-up questions, or add practical insights to this page. Every contribution is moderated before publication.