GlossaryEN1 min readUpdated: Jun 18, 2026

Vendor Experience Portal

Suppliers, procurement teams, and supply chain managers use a Vendor Experience Portal (VXP) as a shared web-based platform for handling the full order-to-payment cycle digitally.

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Last updated: 18 June 2026Published: 19 June 2025

Source: https://www.gartner.com/en/documents/3999687/market-guide-for-vendor-experience-portals

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Logistics Concept

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Definition & Explanation

Suppliers, procurement teams, and supply chain managers use a Vendor Experience Portal (VXP) as a shared web-based platform for handling the full order-to-payment cycle digitally. Purchase orders arrive in real time, invoices are submitted and tracked directly in the system, and delivery KPIs are visible on a dashboard – largely replacing email chains and manual status requests. For enterprises managing large supplier bases, a well-designed VXP measurably cuts administrative overhead on both sides and tightens on-time delivery rates. The VXP differs from a conventional supplier portal, which typically covers only order retrieval: the VXP focuses on the supplier's end-to-end experience, from initial inquiry through to payment confirmation.

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