warehouse complaint rate
Quelle: https://www.inboundlogistics.com/cms/article/12-kpis-for-effective-warehouse-management/
The warehouse complaint rate is a key performance indicator in warehouse and logistics management that measures the ratio of the number of customer complaints (e.g., due to damaged, missing or incorrectly shipped goods) to the total number of orders handled in the warehouse over a defined period, typically expressed as a percentage.
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