A logistics manager or cold chain supervisor conducts a performance gap analysis when measured actual values (e.g., average delivery delay of 8 hours, spoilage rate of 2.5%) deviate from contractually agreed targets (e.g., 99% on-time delivery, 0.5% spoilage).
Source: https://www.supplychaindigital.com/logistics/performance-gap-analysis-cold-chain-freight
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