Service Level Objective

Quelle: https://en.wikipedia.org/wiki/Service_level

A measurable target for the level of service that a provider commits to deliver, typically defined in terms of timeliness, accuracy, and reliability of delivery and related supply chain processes. It specifies the performance to be achieved (e.g., on-time delivery, order accuracy) and is often used to guide contracts and performance monitoring within logistics and supply chain operations.

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