GlossaryEN1 min readUpdated: Jun 18, 2026

Non-Standard Order

A non-standard order arises whenever a shipment request falls outside a logistics provider's defined standard processes and catalogue offerings.

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Last updated: 18 June 2026Published: 27 January 2026

Source: https://www.iso.org/iso-31000

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Logistics Concept

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Definition & Explanation

A non-standard order arises whenever a shipment request falls outside a logistics provider's defined standard processes and catalogue offerings. This may involve unusual packaging requirements, special load carriers, pickup or delivery points not regularly served, or a combination of several accessorial services. Such orders cannot be processed through routine quoting systems; they require individual pricing, dedicated resource scheduling, and often manual coordination across departments. The handling effort is significantly greater than for standard shipments, which is typically reflected in surcharges or flat handling fees. For complex industrial customers or niche cargo—such as fine art, out-of-gauge freight, or temperature-controlled single consignments—non-standard orders are the norm rather than the exception.

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Non-Standard Order

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