GlossaryEN1 min readUpdated: Jun 26, 2026

Natural Language Processing

Natural Language Processing (NLP) is a branch of artificial intelligence that enables computers to read, interpret, and act on human language in text or speech form.

Quick Answer

Last updated: 26 June 2026Published: 27 January 2026

Source: https://en.wikipedia.org/wiki/Natural_language_processing

Category

Logistics Concept

Reading time

1 min

Words

112

Mentioned in

–

Definition & Explanation

Natural Language Processing (NLP) is a branch of artificial intelligence that enables computers to read, interpret, and act on human language in text or speech form. In logistics and customs operations, NLP is applied to automatic classification of shipping documents, extraction of tariff and commodity data from unstructured text, routing of shipment exception alerts, and handling of customer tracking inquiries without manual input. Where simple keyword filters match only exact terms, NLP captures context and intent – allowing, for instance, a system to recognise that 'where's my delivery' and 'shipment status update' carry the same meaning. Practical applications include chatbots, automated email triage systems, and AI-assisted document review in customs clearance workflows.