GlossaryEN1 min readUpdated: Jun 22, 2026
Logistics Service Provider Management
Delivery reliability, service quality, and cost control across a transport network depend on how systematically carriers and third-party logistics providers are managed – that is the function of logistics service provider management.
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Source: https://www.bvl.de/fachwissen/logistik-lexikon/logistik-dienstleistersteuerung
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Logistics concept
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1 min
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Definition & Explanation
Delivery reliability, service quality, and cost control across a transport network depend on how systematically carriers and third-party logistics providers are managed – that is the function of logistics service provider management. It covers structured provider selection, contract negotiation with defined service level agreements, day-to-day coordination of collections, handover procedures, and document flows, as well as systematic performance measurement. KPIs such as on-time delivery, cost per shipment, and damage or claims rates are tracked and reviewed regularly to identify underperformance and trigger supplier development or re-tendering. A well-structured approach also reduces single-source dependency by qualifying alternative providers and deliberately distributing volumes across the carrier base.
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