Service Delivery Performance Index
Quelle: https://www.apics.org/apics-for-individuals/apics-magazine-home/magazine-detail-page/2020/01/16/delivery-performance
The Service Delivery Performance Index is a metric system for measuring the effectiveness of service delivery processes in logistics and supply chain management. It assesses timeliness, completeness, accuracy, and quality of services rendered, expressed as a percentage against agreed performance targets.
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