Incident Ticket

In the context of logistics and supply chain operations, an ITIL Incident is an unplanned disruption to normal logistics operations or a degradation i...

An event that disrupts or threatens to disrupt port operations, including accidents, equipment failures, security breaches, environmental spills, labo...

An incident occurring in the airport's airside operations area, including security, safety, or operational events that affect aircraft movements, grou...

A customs incident is an event involving customs authorities during cross-border transport, such as inspections, seizures, or administrative actions r...

A Change Ticket is a document used to record changes to a previously established logistics or transport arrangement.

The systematic management of incidents to minimize their impact, ensure the recovery of service operations, and identify the underlying causes.