GlossaryEN1 min readUpdated: Jun 26, 2026

Ground Handling Agent

Efficient aircraft turnaround depends on a network of specialized services that airlines typically outsource to a ground handling agent.

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Last updated: 26 June 2026Published: 27 January 2026

Source: https://en.wikipedia.org/wiki/Ground_handling

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Definition & Explanation

Efficient aircraft turnaround depends on a network of specialized services that airlines typically outsource to a ground handling agent. This operator provides on-site support at the airport, covering passenger and baggage processing, cargo handling, fueling, aircraft servicing, cleaning, and ramp and towing operations. Agents may be independent specialists or airline-owned subsidiaries; at major hubs, several compete for handling contracts. They must hold operating licenses and comply with strict safety, security, and customs requirements, as their staff access restricted areas and work directly with dutiable freight. In air cargo practice, the ground handling agent is often the first point of contact when shipment discrepancies or damage are discovered on arrival.

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