GlossaryEN1 min readUpdated: Jun 19, 2026
damage report
When a consignee identifies damage, shortage, or non-conformity at the point of unloading or goods receipt, filing a damage report promptly is the first and most time-sensitive step in the claims process.
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Definition & Explanation
When a consignee identifies damage, shortage, or non-conformity at the point of unloading or goods receipt, filing a damage report promptly is the first and most time-sensitive step in the claims process. The report notifies the shipper, carrier, and insurer, preserving the deadlines for raising claims and allowing proper damage assessment—typically by an independent surveyor—while evidence is still available. Transport law regimes such as the CMR Convention and the Hague-Visby Rules impose strict notification windows; failure to meet them can result in forfeiture of claims. A well-prepared damage report specifies the location and date of discovery, the affected goods, the nature and extent of the damage, and all supporting evidence including photographs and condition notes.
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