Customer service in the supply chain means that all participants – from supplier to final carrier – align their operations and deliverables to client expectations: firm delivery dates, intact goods arrival, transparent shipment tracking, and rapid response to claims or special requests.
Source: https://www.logisticsbureau.com/customer-service-in-supply-chain/
Tools that match this term
You might also be interested in these terms
Analyze all 11 Incoterms 2020: cost matrix, risk timeline, insurance gap detector and customs responsibility – free, no login required.
Weekly: Top news, industry facts and insights from the world of logistics – free.
Content reviewed and editorially cleared.
Share your knowledge, ask follow-up questions, or add practical insights to this page. Every contribution is moderated before publication.