GlossaryEN1 min readUpdated: Jun 19, 2026

claims adjustment

Claims adjustment is the end-to-end process of examining, evaluating, and settling a loss claim arising from freight transport or warehouse operations.

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Last updated: 19 June 2026Published: 27 January 2026

Source: https://en.wikipedia.org/wiki/Insurance_claim

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Logistics Concept

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Definition & Explanation

Claims adjustment is the end-to-end process of examining, evaluating, and settling a loss claim arising from freight transport or warehouse operations. It begins once a damage report has been filed and covers documentation and quantification of the loss, determination of liability under applicable transport law or the insurance policy, and final payment between the insurer, carrier, forwarder, and claimant. In international freight, the process routinely takes weeks or months: independent loss adjusters assess the extent of damage, legal counsel resolves liability disputes, and multiple parties may pursue concurrent claims. The process concludes with a binding settlement and payment, distinguishing it from the damage report, which merely records the event without establishing liability or compensation.

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claims adjustment

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Related Terms

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