GlossaryEN1 min readUpdated: Jun 9, 2026

Claim Settlement Procedures

When cargo is damaged or lost in transit, a formalized settlement procedure applies.

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Last updated: 9 June 2026Published: 19 June 2025

Source: https://www.maersk.com/claims

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Logistics Concept

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Definition & Explanation

When cargo is damaged or lost in transit, a formalized settlement procedure applies. The claimant must file a written claim within statutory deadlines, supported by bills of lading, invoices, and photographic evidence. Carriers or insurers then investigate liability and assess the claim's merits. Following negotiation, settlement is reached through monetary compensation or replacement shipment, governed by the applicable transport contract, insurance terms, and relevant legislation (e.g. CMR for road, IATA for air).

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