GlossaryEN1 min readUpdated: Jun 26, 2026

CAPA (Corrective and Preventive Action)

Logistics compliance and quality teams use CAPA—Corrective and Preventive Action—as a structured two-phase framework to resolve existing errors and prevent their recurrence.

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Last updated: 26 June 2026Published: 27 January 2026

Source: https://asq.org/quality-resources/capa

Category

Logistics Concept

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1 min

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119

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Definition & Explanation

Logistics compliance and quality teams use CAPA—Corrective and Preventive Action—as a structured two-phase framework to resolve existing errors and prevent their recurrence. The corrective phase activates once a deviation has occurred: root cause analysis determines why, for example, an incorrect date appeared on a customs entry, and immediate remedies address the concrete impact. The preventive phase follows by implementing process changes or control mechanisms to eliminate the conditions that allowed the error in the first place. CAPA is typically initiated after customs audits, quality inspections, or critical shipment incidents, and is a standard element of both ISO 9001 quality management systems and AEO compliance programmes. The documented CAPA record provides regulators with evidence of an effective internal control system.