GlossaryEN1 min readUpdated: Jun 26, 2026
Appointment No Show
A no-show appointment occurs when a customer, shipper, or recipient fails to appear for a scheduled pickup or delivery without prior notice or cancellation.
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Source: https://www.freightos.com/glossary/no-show/
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Definition & Explanation
A no-show appointment occurs when a customer, shipper, or recipient fails to appear for a scheduled pickup or delivery without prior notice or cancellation. The carrier or logistics provider incurs a wasted trip and must absorb the associated operational costs. No-show fees typically range from €50 to €500 per incident depending on service level and contractual terms. Repeated no-shows often result in service suspension or contract termination.
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