For E-Commerce: sell globally, without customs chaos

The EU Customs Reform 2028 abolishes the 150 EUR duty-free threshold, introduces the EU Customs Data Hub and shifts responsibility to platforms (marketplace liability). IOSS remains and is extended; CBAM applies to certain product categories. E-commerce merchants must declare HS codes correctly, use IOSS/OSS and involve marketplaces in customs handling. Read our articles on EU Customs Reform and CBAM for the operational impact.

International returns are expensive and regulatorily complex: customs must be reversed (import duty/VAT refund), IOSS records must be retained, and the return label must not trigger a customs liability for the consumer. Work with fulfillment partners that offer returns-customs handling (e.g. automatic refund via return/re-import procedures). Our customs section explains the procedures per country.

Choose fulfillment partners based on target markets, warehouse locations, SKU capacity, returns handling and peak management. For Europe, hub-and-spoke (one central warehouse + regional satellites) is efficient; for global expansion you need local fulfillers in the top target markets. Our Connect network lists fulfillment and last-mile partners with e-commerce focus – filterable by country, SKU type and additional services.