contractual penalty for SLA breach
Quelle: https://www.contractstandards.com/clauses/service-level-agreement-sla-penalty-clause
A contractual penalty for SLA breach is a monetary penalty defined in the contract that applies when a service-level agreement (SLA) is not fulfilled. Its purpose is to ensure performance, deter non-compliance with agreed quality and performance metrics, and provide compensation for deviations.
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