Terminal SLA
Quelle: https://www.investopedia.com/terms/s/service-level-agreement-sla.asp
A Terminal SLA is a contractual agreement between a terminal operator (e.g., a port or container terminal) and its customers that defines performance metrics, responsibilities, and remedies related to the services provided at the terminal. It typically specifies key metrics such as handling times, gate and yard turnarounds, crane productivity, berth productivity, and vehicle turnaround times, along with reporting requirements and penalties for failing to meet agreed service levels within the terminal scope.
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