Liability for KPI Penalty
Quelle: https://en.wikipedia.org/wiki/Service_level_agreement
Liability for KPI Penalty refers to the legal responsibility of a party under a contract for damages, costs, or penalties that arise when agreed performance indicators (KPIs) are not met in the contract or service level agreement. Liability is typically governed by the contract (e.g., liability caps, exclusions) and may include obligations to remediate, pay damages, or penalties.
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