Outbound SLA

Quelle: https://www.investopedia.com/terms/s/servicelevelagreement.asp

A Service Level Agreement (SLA) governing the performance of outbound shipments from a seller, carrier, or third-party logistics provider to customers, specifying metrics such as on-time delivery, order accuracy, carrier performance, transit times, pickup windows, and escalation procedures, with remedies for non-performance.

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