GlossaryEN1 min readUpdated: Jun 18, 2026
fallback procedure
A fallback procedure comes into play the moment a primary IT system or standard process fails and regular electronic customs clearance is no longer possible.
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Source: https://www.iso.org/iso-22301-business-continuity.html
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Definition & Explanation
A fallback procedure comes into play the moment a primary IT system or standard process fails and regular electronic customs clearance is no longer possible. In practice, this means switching from automated data exchange to manual workflows: paper declarations replace electronic filings, customs offices are contacted directly, and releases are authorized without system support. A well-prepared fallback procedure keeps goods moving and is therefore a core element of risk management for any customs service provider or major customs office. Clear responsibilities, up-to-date contact lists, and regular drills are essential – a procedure that exists only on paper routinely fails when it matters most. The term should not be confused with emergency customs operation: the fallback procedure is the specific process, while emergency operation is the broader operational state.
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