Dangerous Goods Complaint Handling
Quelle: https://unece.org/transport/dangerous-goods
Dangerous Goods Complaint Handling is the systematic process of receiving, investigating, and resolving complaints from customers or regulatory bodies regarding the handling, transport, packaging, labeling, documentation, or safety compliance of dangerous goods shipments. It includes complaint registration, evaluation, root cause analysis, corrective and preventive actions, feedback, and documentation.
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