{"@context":"https://schema.org","@type":"DefinedTerm","name":"Transport complaints procedure","description":"When a consignment arrives damaged, short-delivered, or significantly delayed, the transport complaints procedure defines exactly what happens next. It sets out how carriers and freight forwarders must receive, register, investigate, and close a claim – from initial damage assessment and liability review through to settlement or rejection. Filing deadlines and processing timeframes are governed by the applicable transport law convention: CMR for road freight, the Montreal Convention for air carg","inDefinedTermSet":{"@type":"DefinedTermSet","name":"Frachtportal Logistics Glossary","url":"https://www.freight-academy.com/en/glossary"},"url":"https://www.freight-academy.com/en/glossary/transport-complaints-procedure","inLanguage":"en","dateModified":"2026-06-16T07:08:18.592218","citation":"https://www.iso.org/standard/71688.html","markdownMirror":"https://www.freight-academy.com/api/md/glossary/en/transport-complaints-procedure","provider":{"@type":"Organization","name":"Frachtportal","url":"https://www.freight-academy.com"},"quickSummary":"Transport complaints procedure · When a consignment arrives damaged, short-delivered, or significantly delayed, the transport complaints procedure defines exactly what happens next. · Quelle: https://www.iso.org/standard/71688.html"}