{"@context":"https://schema.org","@type":"DefinedTerm","name":"Service Level Objective","description":"A Service Level Objective (SLO) defines the specific, measurable performance targets a logistics provider is expected to meet for a given service. Common parameters include on-time delivery rate, transit time, order accuracy, and damage ratio, each expressed as a concrete target value. SLOs form the operational backbone of a logistics contract and provide the basis for ongoing performance monitoring and dispute resolution. In freight forwarding, they are the reference point for claims handling a","inDefinedTermSet":{"@type":"DefinedTermSet","name":"Frachtportal Logistics Glossary","url":"https://www.freight-academy.com/en/glossary"},"url":"https://www.freight-academy.com/en/glossary/service-level-objective","inLanguage":"en","dateModified":"2026-06-18T21:16:47.178940","citation":"https://www.techtarget.com/searchitoperations/definition/service-level-objective-SLO","markdownMirror":"https://www.freight-academy.com/api/md/glossary/en/service-level-objective","provider":{"@type":"Organization","name":"Frachtportal","url":"https://www.freight-academy.com"},"quickSummary":"Service Level Objective · A Service Level Objective (SLO) defines the specific, measurable performance targets a logistics provider is expected to meet for a given service. · Quelle: https://www.techtarget.com/searchitoperations/definition/service-level-objective-SLO"}