{"@context":"https://schema.org","@type":"DefinedTerm","name":"Returns processing","description":"Efficient returns processing protects customer retention and directly affects margins – which is why logistics operators increasingly treat it as a discipline in its own right. The process covers every operational step from goods receipt and visual inspection through disposition sorting (resalable, repairable, or scrap) to restocking or disposal and the final handling of refunds or credits. It is resource-intensive, requiring trained staff, scanning infrastructure, and often a dedicated returns ","inDefinedTermSet":{"@type":"DefinedTermSet","name":"Frachtportal Logistics Glossary","url":"https://www.freight-academy.com/en/glossary"},"url":"https://www.freight-academy.com/en/glossary/returns-processing","inLanguage":"en","dateModified":"2026-06-22T13:36:37.730453","citation":"https://de.wikipedia.org/wiki/Retourenmanagement","markdownMirror":"https://www.freight-academy.com/api/md/glossary/en/returns-processing","provider":{"@type":"Organization","name":"Frachtportal","url":"https://www.freight-academy.com"},"quickSummary":"Returns processing · Efficient returns processing protects customer retention and directly affects margins – which is why logistics operators increasingly treat it as a discipline in its own right. · Quelle: https://de.wikipedia.org/wiki/Retourenmanagement"}