{"@context":"https://schema.org","@type":"DefinedTerm","name":"Returns management","description":"Returns management covers all operational, logistical, and commercial measures a company uses to handle customer returns – from the initial return request through transport, receipt, inspection, refurbishment or disposal, and financial settlement. It goes beyond the physical process: returns management also includes return policy design, root-cause analysis, and measures to reduce return rates over time. In retail and e-commerce, it has become a competitive differentiator: customers expect fast ","inDefinedTermSet":{"@type":"DefinedTermSet","name":"Frachtportal Logistics Glossary","url":"https://www.freight-academy.com/en/glossary"},"url":"https://www.freight-academy.com/en/glossary/returns-management","inLanguage":"en","dateModified":"2026-06-22T13:41:23.473635","citation":"https://en.wikipedia.org/wiki/Reverse_logistics","markdownMirror":"https://www.freight-academy.com/api/md/glossary/en/returns-management","provider":{"@type":"Organization","name":"Frachtportal","url":"https://www.freight-academy.com"},"quickSummary":"Returns management · Returns management covers all operational, logistical, and commercial measures a company uses to handle customer returns – from the initial return request through transport, receipt, inspection, refurbishment or disposal, and financial settlement. · Quelle: https://en.wikipedia.org/wiki/Reverse_logistics"}