{"@context":"https://schema.org","@type":"DefinedTerm","name":"return rate","description":"The return rate measures the share of delivered shipments sent back by customers within a defined period, calculated as the number of returns divided by total deliveries, multiplied by 100. Shippers, logistics providers, and e-commerce operators use it as a KPI to monitor delivery quality, packaging performance, and product accuracy. A persistently high figure points to upstream problems – picking errors, inadequate protective packaging, or product descriptions that diverge from the goods actual","inDefinedTermSet":{"@type":"DefinedTermSet","name":"Frachtportal Logistics Glossary","url":"https://www.freight-academy.com/en/glossary"},"url":"https://www.freight-academy.com/en/glossary/return-rate","inLanguage":"en","dateModified":"2026-06-22T13:42:32.268445","citation":"https://www.onpulson.de/lexikon/retourenquote/","markdownMirror":"https://www.freight-academy.com/api/md/glossary/en/return-rate","provider":{"@type":"Organization","name":"Frachtportal","url":"https://www.freight-academy.com"},"quickSummary":"return rate · The return rate measures the share of delivered shipments sent back by customers within a defined period, calculated as the number of returns divided by total deliveries, multiplied by 100. · Quelle: https://www.onpulson.de/lexikon/retourenquote/"}